Credit Card or Cash Refunds

If it is necessary to do a refund there are procedures based on the date of sale. 

Day of sale refunds: 

If the customer cancelled the job, simply void the receipt and hand them back their cash. If they paid by credit card, refund the sale on Square and refund the order in SVO.

Days after the sale refunds:

The only refunds that can be done at the store are credit card returns (unless it is the same day as the sale). If a customer paid by cash accounting must be notified of a refund request and the need to send a check to the customer. Advise the customer that refunds can take up to 10 business days and verify the address the check is to be mailed. 

Only managers may submit refund requests. Email the request to accounting@successvision.com, and include a copy of the link to the order in SVO. If an approved refund request happens while the manager is out of the store, the staff should copy the link to the order and email the request to their GM unless the GM is on vacation in which case they should email the request to another GM in the district, 'cc' their GM and the the other GM will send it to Accounting.