Day 3.3 - Sales Process

Sales Process

1. Customer enters the store.
2. “Hi.  How may I help you?”
3. Customer just got a prescription and is looking for glasses.
4. “May I see your prescription?”
5. Customer gives you his prescription and it’s Single Vision.  You notice his right eye a -4.00 -0.25x080
6. “Are you looking for anything in particular?”
7. Customer says no.
8. “Well I see that you have a strong prescription. Would you be interested in a lens that is 1/3 thinner and lighter?”
9. Customer says yes.
10. “Are you wanting one pair or two?”
11. Customer says one pair.
12. “ Great!  While you check out our selection of frames, let me go see if we have these lenses in stock.”
13. While customer is looking at frames, you find his lenses, and ask the lab how long it will be on a SV poly.
14. “Okay, Mr. Smith.  I have your lenses in stock, did you find a pair of glasses?”
15. Customer said they found a few, but want you opinion.  You give the customer your honest opinion, the customer agrees, and you have them sit at a desk so you can get their information and measurements. 
16. After you complete the sale, you say, “Thank you for coming in Mr. Smith.  We’ll see you at (the time you agreed on).

   Take a break from studying and follow the trainer through a complete sale.