How to transfer calls in RingCentral

Transfer Call to Another Extension on the RingCentral App

Warm Transfer a Call

1. During a call, tap Call Actions > Transfer.
2. Select a Contact from the list or tap the Dialer to dial the number.
3. Tap Ask First. You will then have the chance to talk to the other party before transferring the call.
4. Tap the Transfer button to complete.

Cold Transfer a Call

1. During a call, tap Call Actions > Transfer.
2. Select a Contact from the list or tap the Dialer to dial the number.
3. Tap Transfer Now and the call will be transferred right away.

Transfer a Call to Voicemail

1. During a call, tap Call Actions > Transfer.
2. Select a Contact from the list or tap the Dialer to dial the number.
3. Tap To Voicemail. The call will be transferred to the recipient's voicemail.

Transfer Calls to Another Extension on a Polycom VVX 411 Desktop Phone

Cold Transfer (Blind Transfer)

1. Answer the Call: Pick up the call you want to transfer.
2. Press the Transfer Button: On the Polycom VVX411, there is a soft key labeled "Transfer." Press this button.
3. Select Blind Transfer: You will see two options, "Blind" and "Consultative." Press the soft key labeled "Blind."
4. Enter the Extension: Use the keypad to enter the extension number you want to transfer the call to.
5. Complete the Transfer: Press the "Send" soft key. The call will be immediately transferred to the specified extension.

Hot Transfer (Consultative Transfer)

1. Answer the Call: Pick up the call you want to transfer.
2. Press the Transfer Button: On the Polycom VVX411, press the soft key labeled "Transfer."
3. Select Consultative Transfer: You will see two options, "Blind" and "Consultative." Press the soft key labeled "Consultative."
4. Dial the Extension: Use the keypad to enter the extension number you want to transfer the call to.
5. Wait for the Person to Answer: The call will ring to the extension you dialed. Wait for the person to answer.
6. Announce the Call: Once the person answers, you can announce the call and confirm they are ready to take it.
7. Complete the Transfer: Press the "Transfer" button again to complete the transfer and connect the caller to the extension.

Transfer Calls to Another Extension on a Cisco 8861 Desktop Phone

Cold Transfer (Blind Transfer)

1. Answer the Call: Pick up the call you want to transfer.
2. Press the Transfer Button: On the Cisco 8861, press the "Transfer" button. This is usually labeled as "Transfer" or has a phone icon with an arrow.
3. Select Blind Transfer: Press the "Blind" soft key (it might be labeled as "B Trnsfer" or "BXfer").
4. Enter the Extension: Use the keypad to enter the extension number you want to transfer the call to.
5. Complete the Transfer: Press the "Transfer" soft key again. The call will be immediately transferred to the specified extension.

Hot Transfer (Consultative Transfer)

1. Answer the Call: Pick up the call you want to transfer.
2. Press the Transfer Button: On the Cisco 8861, press the "Transfer" button.
3. Dial the Extension: Use the keypad to enter the extension number you want to transfer the call to.
4. Wait for the Person to Answer: The call will ring to the extension you dialed. Wait for the person to answer.
5. Announce the Call: Once the person answers, you can announce the call and confirm they are ready to take it.
6. Complete the Transfer: Press the "Transfer" button again to complete the transfer and connect the caller to the extension.